Thank you for supporting the Trackhawk Foundation. We appreciate your commitment to our mission of promoting environmental consciousness, sustainable living, and social welfare. While we strive to ensure your donation experience is seamless, we understand that circumstances may arise where you need to request a refund or return. Please review our Refund and Returns Policy below:
Donation Refunds:
Eligibility:
Refunds will be considered for donations made in error or if there has been an unauthorized transaction.
Requests for refunds must be made within 3 days of the donation date.
Refund Process:
To request a refund, please contact us at office@trackhawkfoundation.org or +91 1169296349 with details of your donation and the reason for the refund request.
Our team will review your request and respond within 7 business days.
Approved refunds will be processed using the original method of payment. Please allow 15 days for the refund to reflect in your account.
Exceptions:
We are unable to offer refunds for donations that have already been allocated to ongoing projects or programs.
Donations made during specific fundraising campaigns or events may be subject to different refund policies, as communicated at the time of donation.
Product Returns (If Applicable):
Eligibility:
We offer returns only for merchandise or products purchased directly from the Trackhawk Foundation.
To be eligible for a return, the item must be unused and in the same condition as received, with the original packaging.
Return Process:
To initiate a return, please contact us at office@trackhawkfoundation.org or +91 1169296349 within 7 days of receiving the item, providing details of the product and the reason for the return.
Our team will provide instructions on returning the item.
Once we receive the returned item and verify its condition, we will process the refund or exchange accordingly.
Shipping Costs:
Shipping costs associated with returning the item are the responsibility of the donor/supporter unless the return is due to an error on our part.
Non-Returnable Items:
Certain types of items, such as perishable goods or personalized merchandise, cannot be returned.
Contact Us: If you have any questions about our Refund and Returns Policy, please contact us at office@trackhawkfoundation.org or +91 1169296349. We are here to assist you and ensure your experience with Trackhawk Foundation is positive and satisfactory.
Policy Updates: We reserve the right to update or modify our Refund and Returns Policy at any time. Any changes will be posted on our website, and your continued support constitutes acceptance of the revised policy.
Thank you for your generous support and commitment to our cause.