Effective Date: 01 June, 2023

The Trackhawk Foundation (hereafter referred to as “we”, “us”, or “our”) is committed to protecting the privacy and security of our users’ personal information. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, participate in our programs, or interact with us in other ways.

1. Contact Information

2-5-/15, K. V. Ranga Reddy, Hyderabad, Telangana, 501505. Email: office@trackhawkfoundation.org Phone: +91 1169296349

2. Information Collection

2.1 Types of Personal Information Collected

We collect various types of personal information to effectively carry out our mission. This includes, but is not limited to:

• Identity Information: Name, date of birth.
• Contact Information: Email address, phone number, postal address.
• Financial Information: Payment information, donation details.
• Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Information: Information about how you use our website, products, and services.
• Marketing and Communications Information: Your preferences in receiving marketing from us and your communication preferences.

2.2 Methods of Collection

We collect personal information using various methods, including:

• Direct Interactions: You may give us your personal information by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

1. • Donate;
   • Register for an event;
   • Subscribe to our newsletter;
   • Request marketing to be sent to you;
   • Provide feedback;
   • Apply to volunteer.

• Automated Technologies or Interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal information by using cookies, server logs, and other similar technologies.

• Third Parties or Publicly Available Sources: We may receive personal information about you from various third parties and public sources, such as:

1. • Analytics providers;
   • Advertising networks;
   • Search information providers;
   • Social media platforms

3. Use of Information

We use the information we collect for various purposes, including:

3.1 To Process Donations

• Verify and process your donation transactions;
• Send donation receipts and acknowledgement letters;
• Maintain accurate donation records.

3.2 To Communicate with Supporters

• Send updates, newsletters, and marketing communications;
• Respond to inquiries and provide support;
• Notify you about changes to our services and policies.

3.3 To Improve Services

• Analyze how our website and services are used to improve user experience;
• Develop new programs and initiatives;
• Conduct surveys and research.

3.4 For Legal and Regulatory Purposes

• Comply with legal obligations and regulations;
• Enforce our terms and conditions;
• Protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

4. Data Sharing and Disclosure

4.1 Sharing with Third Parties

We do not share personal information with third parties except in the following circumstances:

• Affiliated Websites: Personal information may be shared with our affiliated websites for purposes such as sending promotions, offers, invitations, and other related communications.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process (such as a court order or subpoena), or in response to a government request.
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

4.2 Third-Party Service Providers

We do not share any personal information with third-party service providers for their marketing or other purposes. However, certain data may be shared with our affiliated websites to enhance user experience and offer targeted services.

5. Data Retention

5.1 Retention Periods

We retain personal information indefinitely to continue our mission and maintain relationships with our supporters. The specific retention period for different types of information is based on the purpose for which it was collected and our ongoing relationship with the individual.

5.2 Criteria for Determining Retention Periods

We consider the following factors when determining retention periods:

• The nature of our relationship with the individual;
• Legal and regulatory requirements;
• The purposes for which we collected the data;
• Potential risks to individuals from retaining or deleting the information.

6. Data Security

6.1 Security Measures

We implement a variety of security measures to ensure the safety of your personal information. These measures include:

• Encryption: Sensitive data is encrypted during transmission and storage.
• Secure Servers: We use secure servers to store personal information.
• Access Controls: Access to personal information is restricted to authorized personnel only.
• Security Audits: Regular security audits are conducted to identify and address vulnerabilities.

6.2 Responding to Data Breaches

In the event of a data breach, we will take the following steps:

• Notify affected individuals promptly;
• Investigate the breach and take appropriate remedial actions;
• Report the breach to relevant regulatory authorities if required by law.

7. User Rights

Individuals have the following rights regarding their personal information:

7.1 Access

• You have the right to request access to the personal information we hold about you.

7.2 Correction

• You can request corrections to any inaccuracies in your personal information.

7.3 Deletion

• You may request the deletion of your personal information.

7.4 How to Exercise These Rights

You can exercise these rights by contacting our organization at office@trackhawkfoundation.org or +91 1169296349. We will respond to your request within the time frame required by law.

8. Cookies and Tracking Technologies

8.1 Use of Cookies

We use cookies and similar technologies on our website for various purposes, including:

• Analytics: To analyze website traffic and user behaviour.
• Advertising: To deliver personalized advertisements.
• Event Ticketing: To manage event registrations and ticket purchases.
• Contests: To facilitate participation in contests and giveaways.

8.2 Managing Cookie Preferences

Users can manage their cookie preferences through their browser settings. Most browsers allow you to refuse or accept cookies, as well as delete cookies. However, disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website contains links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage users to review the privacy policies of any third-party sites they visit.

Disclaimer: We do not control and are not responsible for the content or practices of third-party websites. Visiting these websites is at your own risk.

10. Children’s Privacy

10.1 Collection from Children

We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly.

10.2 Additional Protections for Children’s Data

We implement the following measures to protect children’s data:

• Verifying the age of users when they submit personal information;
• Obtaining parental consent for any data collection activities involving children;
• Ensuring that children’s data is stored securely and only accessible to authorized personnel.

11. Changes to the Privacy Policy

11.1 Notification of Changes

We will notify users of any changes to this Privacy Policy through email and website notifications. Significant changes will be highlighted to ensure that users are aware of them.

11.2 Effective Date

The updated policy will be effective as of the date indicated at the top of this document.

12. International Data Transfers

12.1 Data Transfers

We transfer data internationally and ensure that adequate safeguards are in place to protect your personal information. These safeguards may include:

• Standard Contractual Clauses: We use standard contractual clauses approved by the European Commission or other relevant authorities for data transfers.
• Data Protection Agreements: We have data protection agreements in place with all parties involved in international data transfers.
• Compliance with Applicable Laws: We comply with all relevant data protection laws and regulations when transferring data internationally.

13. Consent

13.1 Obtaining Consent

We obtain consent for data collection and processing through various means, including:

• Our main website
• Social media channels
• Community centers
• Campaigns
• Events and programs

13.2 Withdrawing Consent

Users may withdraw their consent at any time by contacting our team or contact centre at office@trackhawkfoundation.org or +91 1169296349. Upon receiving a withdrawal request, we will cease the processing of personal information and delete the data as requested, unless retention is required by law.

By using our website and services, you consent to the terms outlined in this Privacy Policy. If you have any questions or concerns about this policy, don’t hesitate to get in touch with us at the provided email address or phone number.